Contact
No form, no ticket queue, no bot asking which department you need. We usually reply within a day.
Peak players online, which source your server and client are built from, whether the client is 32 or 64 bit, and what you have been fighting lately. With that I can usually tell you in one reply whether this fits.
Copy the report line straight out of the panel — reason, detail and info — and send it over. That line is usually enough to tell a real detection from a check that needs tightening.